It won’t cost you anything to send, unless you choose a tracked delivery method Drop off the package at your local Post Office.Do not send chargers or accessories as these cannot be returned Pack up your device or accessory securely and make sure the label’s clearly visible.We’ll send labelled packaging for you to use when returning it to us Contact us to tell us that your device or accessory needs repairing.If you purchased online or over the phone:.You’ll need to return it to store to be sent for repair.If you bought your device or accessory in an O2 store:.Make sure you’ve done everything listed in ‘Step 2’ above.If our troubleshooter determines that there’s a fault which needs a repair, we’ll send you some packaging to return it for repair. See this guide on Apple’s website for more information on how to disable ‘Find my iPhone’ If you don’t switch it off before sending your device to us, we won’t be able to attempt to fix your device and will have to return it unrepaired.
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